Returns & Exchanges

At Cold Hollow Cider Mill, we strive for the highest quality in every batch of cider and specialty food we ship. If your order arrives damaged or fails to meet our freshness standards, please contact us within 14 days of receipt for a replacement or refund.

Return Process

• 1.
  Check Your Order

  Inspect your shipment immediately upon arrival to ensure all perishable items and glass-bottled goods are in perfect condition.

• 2.
  Contact Customer Support

  Email our team with your order number and a photo of the damaged or incorrect item to initiate your claim.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization or confirm your eligibility for a direct replacement.

• 4.
  Resolution Process

  Once approved, we will ship out a fresh replacement at no extra cost to you or issue a full refund to your original payment method.